Last updated 10 July 2026 | Mechd Ltd | Company number: 17259958
This Refund Policy sets out the circumstances in which Mechd Ltd ("Mechd", "we", "us") will provide refunds for purchases made through the Mechd app and website at mechd.co.uk.
We aim to be fair and transparent. Payments are processed by Stripe (web purchases), Apple In-App Purchase via RevenueCat (iOS purchases), or Google Play Billing via RevenueCat (Android purchases). Mechd does not store your payment card details.
| Scenario | Outcome | How |
|---|---|---|
| Silent recording detected | Credit auto-restored | Automatic — no action needed |
| Server error mid-analysis | Re-diagnosis offered first | Contact info@mechd.co.uk |
| Credit used, result delivered | No refund | Credits are non-refundable once used |
| Subscription — cancel mid-period | Access until end of billing period | Cancel in app Settings |
| Subscription — technical failure | Pro-rata refund considered | Contact info@mechd.co.uk |
A credit is consumed at the point a full diagnostic result is delivered. Once a result has been delivered, the credit cannot be refunded under any circumstances, including dissatisfaction with the result, disagreement with the suggested cause, or a decision not to act on the diagnosis.
If no audio signal is detected before the diagnostic process initiates, your credit is automatically restored to your account. You will see confirmation on screen that your credit has been kept. This is the only automatic credit restoration.
If a technical failure on our side prevents a diagnostic result from being delivered after your credit has been deducted, we will offer you a re-diagnosis as the first resolution. If the re-diagnosis also fails due to a technical issue on our side, we will restore the credit to your account.
To report a server error, contact us at info@mechd.co.uk with a description of what happened and the approximate time of the failed diagnosis. We will respond within one working day.
Credits do not expire. Unused credits remain on your account until used or until your account is deleted. No refund is provided for unused credits remaining at the point of account deletion.
You may cancel your Pro subscription at any time through the app Settings or by contacting us at info@mechd.co.uk. Cancellation takes effect at the end of the current billing period. You retain full Pro access until that date. No refund is provided for the remaining portion of the current billing period on standard cancellation.
If Mechd experiences a significant technical outage that prevents you from accessing Pro features for more than 24 consecutive hours, we will consider a pro-rata refund for the affected period at our discretion. Contact us at info@mechd.co.uk with details of the issue.
Subscriptions renew automatically each month. If you did not intend to renew and contact us within 24 hours of a renewal charge, we will consider a refund of that renewal payment at our discretion provided you have not used the Service during the renewed period.
Under the Consumer Contracts Regulations 2013 you have a statutory 14-day right to cancel a purchase from the date of the transaction. However, by purchasing credits or a subscription and using the Service, you expressly request that we begin providing the Service immediately and acknowledge that you lose your statutory right to cancel once a diagnostic result has been delivered or a subscription period has begun.
If you have purchased credits or a subscription and have not yet used the Service in any way, you may exercise your 14-day cancellation right by contacting us at info@mechd.co.uk within 14 days of purchase.
Nothing in this Refund Policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. Contact us at info@mechd.co.uk if you believe you have a valid claim under your statutory rights.
Contact us at info@mechd.co.uk with the subject line: Refund Request — [your registered email address]
Include: your registered email address, the date and amount of the purchase, the reason for your request, and any relevant screenshots or error messages.
We aim to respond to all refund requests within one working day. Approved refunds are processed via the original payment method — Stripe, Apple, or Google Play — and typically appear in your account within 5 to 10 working days depending on your payment provider.
We may update this Refund Policy from time to time. Material changes will be communicated by email or through a notice in the app. The current version is always available at mechd.co.uk/refunds.